Return & Refund Policy

Last updated: January 2026

We want you to love your KYOOT order. Here's exactly how returns, replacements, and refunds work.

Our Policy in Short

Because most KYOOT products are delicate, small-batch resin/glass miniatures, we're unable to accept returns for change-of-mind, sizing, or "didn't love it as much as I thought." However, if your item arrives damaged, defective, or incorrect, we will replace it or refund you in full — no questions asked.

Damaged, Defective, or Wrong Item

If this happens to you:

1. Email hello@kyootclub.com within 7 days of delivery.
2. Include your order number and a clear photo of the damaged/incorrect item (an unboxing video is ideal if you have one, it speeds up approval).
3. We'll review and get back to you within 48 hours with a replacement or full refund, your choice.

What's Not Covered

• Change of mind after purchase
• Items damaged due to misuse after delivery (these are display/decorative miniatures, not toys for rough play)
• Claims made more than 7 days after delivery
• Orders where the shipping address was entered incorrectly by the customer

Refunds

Approved refunds are processed to your original payment method within 7-14 business days. For COD orders, refunds are issued via bank transfer or UPI, we'll ask for your details when we confirm the refund.

Order Cancellations

You can cancel an order for a full refund only if it hasn't shipped yet. Email us as soon as possible after placing your order, once it's dispatched, it can no longer be cancelled or modified.

Exchanges

We currently don't offer direct exchanges (e.g., swapping one design for another). If you've received a damaged/wrong item, we'll issue a replacement of the same product or a refund — for a different product entirely, please place a new order and let us handle the damaged one as above.

Questions about a specific order? Email hello@kyootclub.com with your order number, we're a small team and we read every message ourselves.

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